Services

Practical support for business change, product decisions and technology delivery.

HOW I CAN HELP

Support for your current challenge

Start with the challenge your organisation is facing.

Digital delivery leadership

Your programme needs clearer ownership, coordinated teams and a practical release plan.

Delivery planning and release coordination
Business and technical stakeholder alignment
Vendor coordination, testing and readiness

Typical outputsA delivery plan, release milestones and a clear view of risks, dependencies and readiness.

Product management & ownership

Your team needs clear priorities and a backlog that supports business goals.

Product roadmaps and backlog prioritisation
User stories and acceptance criteria
Sprint planning and release scope

Typical outputsA prioritised roadmap and backlog, with user stories and acceptance criteria.

Business analysis & process improvement

Your process is inefficient, or the requirements for change are unclear.

Stakeholder workshops and requirements
Process modelling and value stream mapping
Gap analysis and solution feasibility

Typical outputsCurrent and proposed process models, a gap assessment and documented requirements.

Explore the approach and deliverables →

Enterprise platforms & integration

Your business processes span systems that need to work together.

SAP, Salesforce and Oracle CPQ
CRM, ERP and middleware requirements
Integration testing and user acceptance

Typical outputsIntegration requirements and test scenarios for connected CRM and ERP systems.

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CORE PLATFORMS

Salesforce · SAP · Oracle CPQ · ServiceMax · Microsoft Dynamics 365

ENGAGEMENT OPTIONS

Choose the support your project needs.

Start with a focused piece of work or bring in ongoing support. Scope, deliverables and working arrangements are agreed around your situation.

Focused assessment

For a process or system change that needs a clearer starting point. Assess the current situation, identify gaps and define requirements and next steps.

Embedded delivery leadership

For a programme that needs a hands-on delivery lead or Product Owner. Support prioritisation, stakeholder coordination, release planning and validation.

Delivery review & readiness

For a change approaching testing, release or handover. Review requirements, dependencies and acceptance criteria, and coordinate readiness with business and delivery teams.

PLATFORM CONTEXT

Where business processes meet enterprise platforms.

My role connects business analysis, product decisions and delivery coordination with technical implementation teams.

Sales & pricing processes

Requirements for Salesforce Sales Cloud, CPQ and downstream enterprise applications, informed by work with EMEA pricing and sales teams.

Customer service workflows

Service Cloud processes, telephony and chatbot requirements, with support for testing, training and adoption.

Integration & validation

CRM, ERP and middleware requirements across SAP, Salesforce and Oracle, with interface analysis, integration testing and user acceptance testing.

HOW I WORK

Start with the problem.
Keep the outcome
in focus.

The right method depends on the challenge.

I start with stakeholder conversations and the current process, then define the gaps, priorities and requirements. Lean thinking and Agile or traditional delivery practices are chosen to fit the work.

I stay involved through delivery: clarifying requirements with developers and architects, coordinating validation, and preparing users for adoption and handover.

Clarity before complexity.Validation throughout delivery.

Have a challenge in mind?

Let’s discuss the business context and where you need support.

Discuss your project