ENERGY MANAGEMENT & AUTOMATION
Apr 2026–present
Schneider Electric
Enterprise transformation & digital delivery
Current engagement as Digital Project Manager / Delivery Lead, coordinating enterprise transformation across SAP, Salesforce and Oracle, with cross-functional alignment and platform integration.
Digital deliverySAP / Salesforce / OracleCurrent engagement
PUBLIC SECTOR & INTERNATIONAL DEVELOPMENT
2024–2026
European Commission
Capacity4dev platform
Product roadmap and backlog management, business analysis, solution design and validation for incremental improvements to the digital platform.
Product managementBusiness analysisDrupal
OWNER-MANAGED BUSINESSES
Sep 2023–present
Small and medium enterprises
Business process improvement
Process modelling, gap analysis and business case preparation for smaller organisations, using AI prompt engineering to support analysis and solution design.
Process improvementBusiness analysisAI-assisted analysis
MANUFACTURING
Nov 2022–Sep 2023
Johnson Controls
Salesforce & sales process enhancements
Requirements and delivery support for EMEA pricing and sales teams, covering Sales Cloud, CPQ and integrations with downstream enterprise applications.
SalesforceMuleSoft / InformaticaSIT & UAT
GLOBAL HEALTH
Apr–Nov 2022
World Health Organization
Salesforce-based portfolio & project management
Business process mapping, requirements, user stories and acceptance testing for a new tool supporting portfolio and project management.
Process designSalesforceTraining
MEDICAL TECHNOLOGY
Jan 2021–Apr 2022
Align Technology
Customer service & channel integration
Service Cloud requirements and process improvements, with support for an EMEA telephony rollout and a customer service chatbot solution.
Service CloudTwilioDialogflow
HEALTHCARE TECHNOLOGY
Jan 2020–Jan 2021
Cerner
Service Cloud product ownership
Backlog management, value stream mapping and user story mapping for medical service processes, supported by business and system process modelling.
Product ownershipSalesforceProcess improvement
WEALTH MANAGEMENT TECHNOLOGY
February 2018 – December 2018
Wealth Dynamix
Dynamics 365 functional analysis
Stakeholder workshops and requirements for wealth and asset management solutions, with UML modelling to clarify business processes and system interactions.
Dynamics 365RequirementsProcess modelling
FINANCIAL SERVICES
Apr 2014–Jul 2017
Credit Suisse
Investment products & regulatory reporting
Requirements, interface analysis and data distribution specifications for investment products, followed by requirements traceability and integration changes for client tax reporting.
Data & interfacesTraceabilityUAT
EUROPEAN PUBLIC INSTITUTIONS
Mar 2019–Jan 2020
EUIPO
Legacy system replacement assessment
Process modelling, gap analysis, feasibility assessment and requirements specification for replacing an Oracle Forms back-office system.
FeasibilityGap analysisRequirements
FINANCIAL SERVICES
Mar 2013–Jan 2014
Morgan Stanley
Collateral management dashboard
Business analysis and backlog support for a global collateral management dashboard, with integration requirements and UAT coordination for users across London, Hong Kong and New York.
Collateral managementIntegration requirementsUAT